92 Game - Privacy Policy

Information we collect

What you provide directly

When you register on 92gamewin.com, we ask for your full name, email address, mobile number, and date of birth. If you choose to make a deposit or request a withdrawal, we also collect the payment details you submit, including UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, and any net banking credentials or debit card details required to complete the transaction. Account preferences, communication history with our support team, and gameplay activity records are also stored against your profile.

Identity verification and financial data

To meet Know Your Customer (KYC) obligations under Indian law, we may request a copy of a government-issued ID, such as your Aadhaar card, PAN card, or passport, together with proof of current address. This verification step is required before we process your first withdrawal or if our compliance team flags a transaction for review. Full payment credentials submitted via PhonePe, GPay, or BHIM are handled by PCI-DSS compliant third-party payment gateways; 92 Game does not store raw card or banking credentials on its own servers.

Data collected automatically

Each time you visit 92 Game, our servers record your IP address, device model, operating system, browser type, and the pages you view within the session. We also use first-party cookies and similar technologies to remember your language preferences, keep your session active, and measure how different games and features are used across the platform. You may disable cookies through your browser settings, though doing so may affect your ability to log in or access certain features.

How we use your information

Service delivery and account management

Your account data is used to authenticate your login, process deposits and withdrawals through your chosen payment method, whether PhonePe, GPay, BHIM, UPI, net banking, or debit card, and deliver the full gaming experience on 92 Game. Transaction confirmations, account alerts, and support responses are sent to the email address or mobile number registered on your account.

Legal compliance and fraud prevention

We are required by Indian regulations, including the Prevention of Money Laundering Act (PMLA) and applicable gaming-related rules, to monitor transactions for suspicious activity. Your identity and transaction records may be cross-referenced against our fraud-detection systems, and cases that meet mandatory reporting thresholds may be disclosed to the Financial Intelligence Unit (FIU-IND) or other relevant authorities. Financial transaction records are retained for a minimum of seven (7) years as required by law.

Marketing and third-party sharing

If you have opted in, we may send promotional offers, bonus updates, and game announcements by email or SMS. You can withdraw consent at any time by clicking the unsubscribe link in any message. We do not sell your personal data to third parties. We share data only with service providers who process it on our behalf under written confidentiality agreements, for example, payment processors, KYC verification partners, and cloud infrastructure providers.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate or incomplete information, and, where we have no ongoing legal obligation to retain it, to request deletion of your data. Requests to close an active account are processed after all pending transactions are settled and any mandatory retention periods have been assessed.

Objection, restriction, and data portability

You may ask us to stop processing your data for direct marketing at any time, and you may request that we restrict processing while a dispute about accuracy or lawful basis is under review. Where technically feasible, you may also request your data in a structured, machine-readable format. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

Filing a complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant Indian data protection authority. We encourage you to contact us first so that we can attempt to resolve the matter directly. To exercise any of the rights described above, submit a written request to our support email; we will acknowledge it within 72 hours and aim to respond fully within 30 days.

Contact us

For privacy questions or to exercise your data rights, email us at [email protected]. We acknowledge all enquiries within 72 hours and aim to resolve them within 30 days.